Right of withdrawal

Product sales on the Internet are governed by D.Lgs. 185 of 22/05/1999 which regulates the matter of distance contracts, that is, carried out outside the commercial premises.

Such legislation provides for the right of withdrawal, the possibility for the consumer to return the purchased product and to obtain reimbursement of the expenditure incurred, that right can not be exercised for all products which, by customer's choice, have been personally retired at the headquarters operative of Mercuri Daniela.

  This right is reserved exclusively to natural persons (consumers), so it can not be exercised by legal persons and natural persons acting for purposes related to professional activity.

Product reimbursement charges are fully incurred by the customer.


The right of withdrawal is totally declined if the returned product is not intact, that is:

       • lack of original packaging

       • Absence of integral elements of the product

       • damaging the product for reasons other than transport.

Mercuri Daniela will process the redemption order for the cost of the shipped goods, excluding shipping and any shipment, within 30 business days after the shipment of the goods by the customer and no later than the receipt of the goods.


Mercuri Daniela will consequently reject any unpacked returned product, as well as products for which the Customer has not fully paid the refund.